APNA WAHAN Cancellation Policy
1) Cancellation of ride
1.1. Ride cancellations can be made up to 25 minutes prior to your ride. Cancellations made within 25 minutes before the ride time are non-refundable.
1.2. For single ticket bookings cancelled upto 25 minutes prior to the ride time, a cancellation fee of ₹ 0 will be levied. The balance amount will be credited (as points) to your APNA WAHAN AHA Points wallet.
1.3. For monthly pass and weekly pass bookings cancelled upto 10 minutes prior to the ride time, there will be no cancellation fee for all the rides. The full ride amount will be credited (as points) to your APNA WAHAN wallet.
1.4. If a Points Ride was used and the cancellation is made upto 25 minutes before ride time, the Points Ride will be returned, else the free ride will not be refunded.
1.5. Rides rescheduled within 25 minutes of scheduled departure time (i.e. the non-refundable cancellation window) and then cancelled are non refundable.
2) Refund of Fare
2.1 We strive to give you good Service. However, in an exceptional circumstance, if APNA WAHAN is unable to perform any of the Services, APNA WAHAN will refund the entire money in form of AHA points . AHA points can be reused for future travel on same platform.
2.2. However, if APNA WAHAN is unable to complete the Service despite best efforts due to natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation and other facilities, governmental orders, or other causes that make safe, smooth operation impossible, or when there is a valid reason to believe the journey cannot continue, no refund will be offered.
2.3. No refund will be offered in case you are deemed as a No-Show Passenger. You will be considered as a No-Show Passenger if any or all conditions are satisfied:
- The driver arrives at the pick up location
- The driver waits for at least 3 minute.
Despite such best efforts, if you are unable to board the bus within the prescribed time frame, no refund will be initiated.
3) Contact us
Please contact us on our customer care number 98923 34351 or write us an email at support@APNA WAHAN.com
